The UC Retirement Administration Service Center (RASC) is adjusting operations in response to the shelter in place orders in effect as of March 17 for six Bay Area counties, including Alameda County. The orders direct everyone to stay inside their homes and away from others as much as possible for the next three weeks as public health officials try to curb the rapid spread of coronavirus across the region.
In accordance with this order, RASC representatives are transitioning to remote operations to ensure access to critical services. Faculty, staff or retirees who have an urgent question or service request should contact RASC by sending a secure message through their UC Retirement At Your Service (UCRAYS) account. Representatives will respond to secure messages as soon as possible.
For how-to guides and resources to getting started on UCRAYS and taking care of essential tasks related to your retirement account, check out Getting help with UC Retirement At Your Service (UCRAYS).
Callers with the following urgent issues will be directed to call a hotline and leave a voice message so a representative can return their call as soon as possible:
- Problem with retirement check or direct deposit
- Stop payment request
- Death claim
- Denial of medical services due to insurance coverage problems