There have been complaints over several years regarding the processing of retirements and of survivor benefits by the UC Retirement Administration Service Center (RASC). Issues have arisen involving delayed receipt of pension payments upon retirement, cancelled health insurance, etc., and inability to reach RASC by telephone or other means to deal with problems or to obtain information. Also, over the years, there have been efforts by UC to fix these problems. Yesterday, the UCLA Emeriti/Retirees Relations Center (ERRC) sponsored a Zoom program in which Michelle Estes, Client Relationship Manager, and Bernadette Y. Green, Executive Director of RASC, presented data on these concerns and information on changes being made to improve service.
You can see the program at the link below:
Or direct to https://www.youtube.com/watch?v=2k9jY5N_0U8.
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https://ia804704.us.archive.org/3/items/new-year-outlook/rasc%20fix.mp3
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