The 1% Glitch

Important Information: Temporary Changes in UCPath Employee Services Support

Dear Faculty and Staff,

As UCLA enters into the second month of stabilizing UCPath on our campus, we are truly grateful for the herculean efforts that have resulted in the new system successfully and accurately paying 99% of UCLA employees. This success is due in great part to the collective efforts of campus organizations and departments working collaboratively with the UCPath team to prepare for the transition.

While we acknowledge this milestone for UCLA, we too recognize that the transition to the UCPath Center has been challenging for some employees, who have experienced longer than normal wait times and a delay in resolving issues. As our campus enters Open Enrollment we expect the volume and frequency of UCLA employee interaction with the UCPath Center to increase substantially. In order to help the UCPath Center handle the volume and meet the needs of UCLA, the UCLA Central Resource Unit (CRU) and UCLA Business Transformation Office (BTO) will be working together to provide customer service support for Payroll-related questions and issues for UCLA employees.

Starting on Monday, November 5, 2018, please reference the matrix below for contact information:

During this transition, you should continue to access the UCPath Portal to manage your personal data, view your paycheck, access benefits information, enroll in benefits, and view vacation and sick leave balances.

UCLA is committed to ensuring that employees receive accurate, timely payments as well as excellent customer service. We apologize for any inconvenience this temporary transition may cause you, and appreciate your patience and understanding as we work collectively with the UCPath Center to ensure the needs of our campus are met.

Sincerely,

The UCLA UCPath Team

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Source: From an email sent to all employees.