New Phone Service for Survivors

A new service for survivors and beneficiaries of UC emeriti and retirees has been announced. There have been complaints of long and sometimes fruitless waits on the phone after the death of of emeriti and retirees.

The UC Retirement Administration Service Center (RASC) has met a critical milestone in their strategic initiative to rebuild the center’s operations — the launch of a new team and phone line (888-825-6833) dedicated entirely to serving the survivors and beneficiaries of UC employees and retirees. This specially trained team will offer a high-touch experience, delivering benefits as quickly and smoothly as possible. “Our employees work hard for the benefits they leave their loved ones, and we have a responsibility to make sure survivors get the benefits and support they deserve,” said Cheryl Lloyd, UC’s vice president of Systemwide Human Resources and chief human resources officer. “Our new survivor support team has been recruited and trained to focus solely on helping survivors, with professional, compassionate and efficient service.”

UC's strategic initiative began with a comprehensive independent review process meant to ensure that the Retirement Administration Service Center lives up to its commitment to the people it serves. The initiative has grown to encompass a new operating model and leadership team for the center, with substantial additional resources dedicated to serving prospective retirees, retirees, survivors and beneficiaries.

Source: https://ucnet.universityofcalifornia.edu/news/2023/03/the-uc-retirement-administration-service-center-introduces-dedicated-support-for-survivors-and-beneficiaries.html.