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Monday, July 18, 2011

Recording of Phone Poll Concerning Hotel/Conference Center

A resident of the area around UCLA received a call from the pollster who has been posing questions about the proposed campus hotel/conference center to replace the Faculty Center. He made a recording of the call WITH PERMISSION OF THE POLLSTER.

At the outset of the recording, the pollster acknowledges that the recipient has set up recording equipment to record the call. You can click on the option below and hear the call. The final questions which were for personal information have been omitted at the request of the call recipient. None of the omitted questions deal with the hotel/conference center.

Note that the call recipient is asked to assume that various arguments concerning the hotel/conference center are true when the call recipient says they are false. But he is asked to imagine that the arguments are true.

It is unknown at this time who is making the calls, although another recipient found via caller ID that they originate (or at least have a phone exchange) from New Jersey. It is also unknown if the script for this call is identical to that used for other polling calls that are being made.

The name you see on the video/audio is that of yours truly, not that of the call recipient.

Click below to hear the call:


UPDATE: The calls appear to be coming from a company called Maximum Research. While it seems reasonable to assume UCLA is the client, there has been no confirmation of that as yet:

MAXimum Research, Inc.
1860 Greentree Road
Cherry Hill, NJ 08003

Phone Number: (856) 874 - 9000
Toll Free Number: (888) 212 - 7200
Fax Number: (856) 874 - 9002
info@maximumresearch.com

From the firm's website:

Our Phone Room

We maintain a 100-station telephone interviewing facility and employ more than 200 people. We use the well known and versatile interviewing software package, Survent, created by CfMC. Running Survent allows for complex quota control, centralized data management across modes, operational reports, and flexible sample management capabilities. The software allows for dialing schedules tailored to fit any and all of our clients' needs.

Our experience in telephone interviewing allows us to fully handle all aspects of a project in house. Our phone room of specially trained interviewers, have completed projects in practically every industry, including, Healthcare, Financial, Business-to-Business, Retail, Travel, Telecommunications, Food & Beverage and more. These projects have ranged from customer satisfaction and tracking to positioning, advertising and everything in between.

We have a number of dedicated Inbound phone lines allowing respondents to call in at their most convenient time to complete surveys.

Source: http://www.maximumresearch.com/phoneroom.shtml

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