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Thursday, September 9, 2021

Screw Up

Email received below. FSA = flexible spending account.

Some of you may have received an email stating there was a "Recent Update to your Discovery Benefits Account". Wex/Discovery benefits is associated with the UC. The links in the email do go to the legitimate Wex/Discovery site. These emails are the result of an error in processing.


The issue was caused by a test file sent from UCPath for the adoption assistance plan (which WEX administers, in addition to the FSA plans). The adoption assistance plan has broader eligibility than the FSA plans, so employees who are not eligible for the FSA plans or who are not enrolled in the plans received the email. The test file wasn't labeled properly/clearly to indicate it was a test file, so WEX loaded the file into their production system, and the test file scrambled names and addresses were updated in the production system, which caused the emails to be generated. They are working to correct the error tonight however, more emails are expected to be sent as the bad file processes and the corrected file is loaded. More information will be forthcoming from UCPath as well as from the vendor. 

 

Link provided that explains what happened:

 

https://ucpath.universityofcalifornia.edu/notice/wexdiscovery-benefits-error

 

Message that you’ll see if you don’t want to click the link:

WEX/Discovery Benefits Error

Sep 08, 2021

 

Some UC employees may have received an email from WEX Health about a change in information in their online WEX account.  This change is in error and is being corrected.  The error is not the result of a security breach and UC employee data has not been compromised.

WEX will complete corrections by September 9, 2021. Once complete, affected employees will receive two emails from WEX – one explaining what happened, and one similar to the message sent on September 8, 2021, which notes their account information has been updated.  No action is required by employees. 

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